Refunds & cancellations
These terms apply to fee-paying consultations and planning engagements with Blue Anchor Wealth Advice. They do not cover investment product withdrawals or third-party insurer premiums.
Eligibility
Refunds relate to our advice fees only. Introductory suitability calls are free and have no refund component. Product charges levied by pension providers or insurers follow those providers’ own rules.
Timeframe to request
Request a refund within 14 days of the charge if a meeting was cancelled under the conditions below, or within 7 days of plan delivery if you believe the written deliverable materially failed the agreed scope.
Full refund
A full refund of fees paid is available when we cancel an appointment and cannot offer a suitable alternative within 21 days, or when you cancel a single meeting with at least 48 hours’ notice and no preparatory analysis has begun.
Partial refund
If discovery work on a comprehensive plan has started, we may refund the unused balance after deducting time already spent at a stated hourly rate disclosed in your engagement letter. Protection assessments where the fee was waived upon arranging cover are non-refundable once cover is in force.
Non-refundable items
- Deposits on planning engagements once the first discovery meeting has occurred
- Third-party search or valuation fees we pay on your instruction with prior consent
- Completed single meetings attended in full
Deposits
Comprehensive planning usually requires a 30% deposit. The deposit reserves diary time and is applied to the final invoice. It is refundable only if we decline the engagement after suitability checks or if you cancel before any discovery meeting and more than five working days after paying.
Cancellation & rescheduling
You may reschedule a confirmed meeting once without charge if you give at least 48 hours’ notice. Later changes may incur a £40 administration fee. Repeated short-notice changes may lead us to release the slot and request a new enquiry.
No-shows
If you miss a meeting without notice, the session fee (or deposit portion allocated to that meeting) is forfeited. We will offer one courtesy rearrange at our discretion.
Work already started
Analysis, cash-flow illustrations, and draft recommendations begun after document receipt count as work started. Fees for that portion remain payable even if you later pause the engagement.
Refund process & timing
Email hello@metric-views.digital with your name, invoice reference, and reason. Approved refunds are returned to the original payment method within 10 working days of approval.
Contact
5622 Watsica Trail, Hamilling, Scotland, United Kingdom · +44-2-183-8443 · hello@metric-views.digital